Property Management
Advice for Owners
Our people
Ray White Nundah employs highly trained personnel. We pride ourselves on our specialists and our retention record is strong, ensuring minimal staff changes and continuity.
Our people understand the responsibilities of looking after your property, and know how to do it right the first time.
The division is overseen by Tania Mills who has more than 10 years experience and works hands on day in day out to ensure all clients are extremely satisfied with all aspects of the Ray White Nundah experience.
Keeping you Informed
We understand that communication is the key to our relationship with you. At Ray White Nundah we know that keeping you updated with progress and activity relating to your important investment is paramount. We offer one stable point of contact, direct dial access and direct email access to your property manager. We also guarantee our response times to ensure there are never delays. Our Property Managers operate under strict KPI systems, with thorough policies and procedures in place, together with ongoing training and support available.
Maximum Returns
Our goal is to increase your income and ensure your investment is working for you. We ensure you enjoy the highest possible rent. We have better tenants paying the best possible rents with fewer vacancies.
Investment properties should be profitable, they shouldn't be hard work.
So you can sit back and relax, knowing you'll never have to worry about the things that can go wrong because you have trusted your property to Ray White Nundah, the best in the field.
If you're new to property investment, or have been managing a property yourself, we can take all the stress and hassle out of the process for you.
All you have to do is make the decision, and we'll do everything from there - including notifying your current agent, collecting documents and informing the tenants.
We are absolutely committed to delivering you better returns, with less stress, all the time backed by our service guarantee.
Tenant Selection
We have access to an Australia Wide Database to ensure you are finding the right tenant for your property. After we have accompanied the tenant through your home, processed the tenancy application and checked all references we contact you and the final tenant selection is your decision we do not make that decision for you.
Advice for Tenants
We want to find you a home
At Ray White Nundah and Banyo we have three dedicated Business Development staff focused on finding you a property. All our properties with photos can be seen on our website.
Or please contact our office today to register on our prospective tenant database with weekly updates by emailing us at rentals.nundah.qld@raywhite.com
Once you have found the home
It is essential that each person who wishes to reside in the property complete an application form in full.
Should you require assistance with completing the form, we would be more than happy to help.
Once you have been successful
You will be notified of the result of your application immediately a decision is made by the owner and we have confirmed the lessor's instructions. Please ensure that we have a daytime telephone contact number for you.
Securing your Tenancy
Once the application has been approved, you will need to come into the office and sign your tenancy agreement. We request that where possible, the lease be signed within 24hours of approval. ,you will be required to pay a full bond of 4 times the weekly rental and a further 2 weeks rent. Sorry but we do not accept bond transfers and bond loans are at the discretion of the landlord.
Payment of this money must be in cleared funds - money order or bank cheque only. No personal cheques can be accepted nor are cash payments able to be accepted.
Keys
Keys to the property will be handed over once all monies are paid in full, the lease signed by all parties and lease start date has commenced.
Electricity, Gas and Telephone
It is your responsibility to have all services at the property placed in your name and to arrange a final meter reading prior to vacating. Contact numbers for these services are:
Energex 131253 Origin Energy 132 461
Telstra 132200 Optus 133 345
If you require assistance for all connections we have an affiliation with Ray White Connect who will arrange all connections on your behalf.
Ray White Connect can be contacted on 1300 556 325 or log on to raywhiteconnect.com.au or just make the selection on your application form.
CONDITION REPORT
This is a very important form when you are moving into a rental property. It must be filled out by both the tenant and agent to ensure both parties agree to the condition of the property.
Please return the completed condition report to us within 3 business days of moving in. At the time of vacating, you will be required to complete an exit condition report that will be compared with the entry condition report.
OCCUPANCY
Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant,please ensure our office is informed in order to approve the new application and complete the RTA paperwork. Please contact your property manager for more information.
PAYING RENT AND OFFICE HOURS
Our office is open weekdays 9.00am - 5.00pm, Saturdays 8.30am - 2.30pm. Should you wish to see your property manager, please contact our office to make an appointment time that is suitable for both parties.
We have several options to pay rent, however we do not accept cash at our office for security reasons. Please discuss the alternate payment options with your property manager. If you are paying by cheque or postal money order, please write your name and address on the back of the cheque. Rent is payable in advance and should reach our office on or before the due date. The most convenient option for your rent payments is with Macquarie Bank DEFT payment system - please ask our staff how to arrange a direct debit payment method online or over the phone.
REPAIRS AND REQUESTS
We ask that you report any matters requiring repairs or requests immediately to avoid the risk of injury to visitors or damage to the rented property. Notification of maintenance should be in writing. Any maintenance problem arranged by the tenant outside our normal business hours will be at the tenant's cost unless it is proven to be an extreme emergency. You are required to complete a repair advice form should you need maintenance attended to at your property. The maintenance request form must be completed as we are unable to provide tradespeople with your contact details for repairs without the necessary privacy release signed. The repair/request form can be posted, emailed, faxed or dropped off at the office. For ease and efficiency please complete all sections.
The repair form can be downloaded from our web site.
EXCESS WATER
As stated in your Tenancy Agreement, you will be responsible for payment of excess water usage at the property.
CONTENTS INSURANCE
Please be aware that the Lessor's property insurance does not cover your personal belongings and it is in your interest to obtain contents insurance in case of damage or theft. Ray White Insurances offer a policy suitable for tenants. Please speak to your Property Manager for further information or email us at rentals.nundah.qld@raywhite.com .
PICTURES
Please do not use Blu-Tack or sticky type substances to hang or place pictures on the wall as removal of these items usually causes damage to the walls. If no picture hooks are in the premises please contact us to arrange for approval by the Lessor.
PETS
Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior approval. Please note that in unit complexes the Body Corporate By-Laws do not allow pets.
GARDENS
As stated in your Tenancy Agreement, you are responsible for the lawns and gardens unless specified beforehand. This means watering, weeding, trimming and mowing. Seek advice from your property manager before removing any plants or pruning large bushes/trees, and take note of relevant water restrictions. We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs.
ROUTINE INSPECTIONS
We carry out routine inspections on all our properties approximately every four (4) months and will advise you in writing prior to the inspection date. This is always a good opportunity to point out any maintenance problems or other concerns you may have. Repair request forms are available from either your property manager or can be downloaded from our web site. If you are not present, we will access the property with our spare keys.
PROPERTY FOR
If during your tenancy the property goes up for sale, you will be advised accordingly. If you are under a fixed term lease, you remain in the property for the term of the lease.
If you are on a periodic tenancy (month to month), the Lessor must give you four (4) weeks notice to vacate the property once the property has been sold.
KEYS
We keep a spare set of keys in the office. Should you have lost your keys or have locked yourself out you may collect our set during office hours. After hours, our recommended locksmith can be contacted at your expense. (Neil MacDonald Contractors-0412090990)